Contact/Real person · real inbox
Talk to us.
Sales, support, partnerships, or just feedback — drop a note and we'll route it to the right person.
Replies from
Real person
Coverage
Best effort
Languages
EN
Status
Open beta
Direct lines
Pick the right one.
- Best effort
Pricing, institutions, custom integrations.
- Best effort
Support
support@quantcandles.comAccount, billing, dashboard issues.
- Best effort
General
hello@quantcandles.comPress, partnerships, just saying hi.
- Acknowledged ASAP
Security
security@quantcandles.comVulnerability reports — please use this address.
Hosting
US + EU regions
via our cloud providers.
Status
Open beta — feedback welcome.
Send a message
We'll route it to the right person.
By submitting you agree to our privacy policy. We do not share contact form submissions with third parties.
Response times
What you can expect
We're a small team during open beta, so we don't promise hard SLAs. We do promise to read every message.
Explorer (free)
Best effort
Pro ($49)
Best effort
Quant ($149)
Email priority
Best effort
Institutional (custom)
Named contact
Best effort
FAQ
Before you reach out.
The same five questions we get every week.
When should I email vs. fill out the form?
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Use the form if you have a structured request (demo, RFP, partnership). Email anything casual — we route it to the right person.
Do you have a phone line?
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Not yet. For now, send a note describing what you'd like to discuss and we'll set up a video call if it makes sense.
Where are you based?
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We're a small, distributed team. Quant Candles is hosted on US + EU regions via our cloud providers; talk to us if you have specific data-residency needs.
Can I sell to your team?
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We do not accept unsolicited vendor outreach via this form. Email partnerships@quantcandles.com with a one-liner and we'll get back if there's a fit.
How do I report a security issue?
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Email security@quantcandles.com with details. We support coordinated disclosure.
Looking for the docs instead? They live at docs.quantcandles.com